frequenty asked questions

What makes The Hair Grip so special?

As an enhancement, we've extended the velcro for smaller heads, doubled the stitching and added texture so it’s neater and tighter (doesn’t roll), and placed the white label on the inside so it doesn't show. It also prevents wigs from slipping up the back of the head! For the lace band, we’ve added a silicone strip for added grip :)

What is the return policy?

Experience worry-free shopping with our hassle-free return policy! If The Hair Grip doesn't meet your expectations within 30 days of receiving it, we gladly offer a full refund of the purchase price, excluding shipping and handling charges. To initiate the return process, we'll provide you with a convenient return label via email for easy shipping. Before taking this step, we'd love to understand the reason for your dissatisfaction, as we are committed to addressing any concerns and ensuring your satisfaction. Let us work together to make things right!

What are the measurements of The Hair Grip?

Without stretching, the size large band is 24 inches long, size medium band is 22” long and size small is 21” long. The middle is about 2” wide and 1.5” at the ends. The soft velcro is 6” long and the hard velcro is 1” long.

How do I know which size to choose?

What size wig cap is your wig? Or take a soft measuring tape to measure the circumference of your head. As a reference, if your head circumference is 21.5”, then a size MEDIUM would be great for you. You need length on the band so that you can secure it. If the size you ordered does not fit, you can definitely exchange it.

What do I do if the band stretches?

Although it's uncommon, it does happen, and we do apologize for those women who experience this. To prevent this from happening, WEAR THE HAIR GRIP SNUG, NOT TIGHT. DO NOT STRETCH WHEN SECURING THE BAND AROUND YOUR HEAD. This will prevent it from stretching faster. Yes, ultimately, the material will stretch around 6 months to one year, IF WORN EVERY SINGLE DAY. At that point, we advise washing by hand in the sink with cold water, and then laying flat to dry. This should bring back its elasticity. We found that most of the women don't bother with the washing and end up purchasing a new band because it is such a daily essential.

If the band grips so well, will it pull out my hair when it is removed?

Absolutely not. The fabric of the The Hair Grip allows for one side of the band to be smoothed when stroked, while the other side has friction. This way, when worn properly on your head, it grips to whatever it's on (scalp or hair) and also to whatever is on it (hat, silk scarf, wig). There are customers who specifically use our product because they are regrowing their damaged hair. The Hair Grip is gentle on hair; there's absolutely no attachment to the hair, through the gripping.

What material is The Hair Grip made out of?

It is a velour band. The Hair Grip material is 100% polyester. The embroidery thread is 35% cotton + 65% polyester.

When should I expect my order?

Shipping times may vary based on location. It is generally up to 5 business days for domestic orders. Processing time is about 1-2 business days.